Warranty and Returns

Warranty

All our products are covered by a 12 month return to base warranty. If the product is deemed faulty during this period we will refund your purchase (minus shipping costs) or replace it. The customer is responsible for return shipping costs. Note: our warranty does not cover products which have been dropped or damaged as a result of miss use. If you have an issue with your product please email [email protected] with your original order number or purchase receipt and a detailed description of the problem.

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for non faulty goods. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase (your original order number).

Before returning a product you must email [email protected] to discuss your return and obtain authorization to return the goods. Please do not send your purchase back to us without first contacting [email protected]

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] with your order number for further instructions.  

Shipping

To return your product, you should mail your product to: 

Annex Products
6/12 Marriott St,
Oakleigh, Victoria, 3166
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.